Our Policy

By enrolling in our lessons, you are agreeing to these policies.

Payment & Booking

The course of each driving lesson is 60 minutes (55 minutes practical time and 5 minutes feedback). We require payment at the time of registration.

Cancellations, Rescheduling, Late-Shows & No-Shows

To cancel or reschedule a driving lesson or road test session, a minimum of 12 hours' notice is required. Failure to provide this notice will result in a $50 (+ HST) cancellation/rescheduling fee.

We ask that you be ready 10–15 minutes before your scheduled appointment. If you are late by 15 minutes or more, the instructor will consider it a No-Show, and leave the location. A $80 (+ HST) No-Show fee will also apply. If you are less than 15 minutes late, the lesson will proceed with the remaining time, but you will be charged for the full lesson.

If your instructor is delayed due to unforeseen circumstances, a reciprocal waiting period will apply. Any lost time will be made up at the end of the session or at a later mutually agreed time.

Online Theory and Virtual In-Class

The online theory takes approximately 20 hours to complete and the student has three months to complete it and successfully pass quizzes. A student who fails to complete the online theory within the prescribed three months will have their account suspended and charged a $35 (+ HST) reactivation fee. The student will be required to start the online theory from scratch.

Upon successful completion of the online theory, the student will be scheduled for a virtual in-class which will be facilitated by a driving instructor. Virtual in-classes are scheduled every other Sunday, from 12PM - 5PM, rotating between French and English virtual classrooms.

Practice, Progress & Program Timelines

Successful completion of the program depends heavily on regular practice outside of scheduled lessons. The number of in-car hours included in the program may not be sufficient on their own if the student is not actively practicing between lessons.

Please note the following general timelines:

New drivers should expect the program to take a minimum of 8 months, depending on the student’s progress, advancement, lesson availability, and consistency of practice.
Students who have held their beginner’s licence for some time or who have previous driving experience from another country will complete the program in a minimum of 4 months, depending on progress, advancement, lesson availability, and demonstrated driving ability.

To allow students time to develop and reinforce their skills, there will be gaps between lessons for necessary practice.

For the safety of our students and the public, Hub City Driving School will only issue a completion certificate or schedule/recommend a road test when the student has demonstrated the required skill level, confidence, consistency, and safe driving habits — regardless of previous experience or requested timelines.

Use of Our Vehicle for the Road Test

We only offer our vehicle to the students who have signed up for one of our driver education courses. In the interest of students and public safety, we reserve the right to withhold the use of our vehicle for the test if, in our instructor's opinion, a student is not ready for the test.

Refunds

Please note that there will be no refunds for driving packages and/or private lessons.

Safety, comfort and well being

Safety is a shared responsibility as identified below:

In the interest of comfort and safety, you are advised to wear suitable footwear and clothing which does not restrict movement or which is inappropriate.

It is important you act responsibly at all times and give your undivided attention to the driving task at hand.

In an emergency situation, it is important you follow our instructions and allow us to take control of the steering wheel if necessary, to avoid an incident. We may also need to make use of the dual control (i.e. brake pedal) and thus override your use of it.

You must take note of any medication you are taking which may affect your ability to drive safely and advise us accordingly before taking any lesson booked. Similarly, you should inform us of anything you feel might impact on your ability to undertake the proposed lesson safely.

In the event it becomes apparent you are unable to concentrate due to illness, tiredness, or your emotional state of mind, we reserve the right to terminate the lesson early.

Driving under the influence

To ensure the safety of you and other road users, we reserve the right to cancel any lesson if you are or if we suspect you are under the influence of medications, drugs and/or alcohol (prescribed or otherwise). If this occurs, the full training fee for the period in question will be lost or charged.

Driver’s Licence

Students must provide a valid New Brunswick Learner's Driver's Licence or Driver's Licence, including foreign driver's licence before the first lesson. Students must carry their licence at all times during training.

Note: All lessons will be individual, one-on-one, unless both the instructor and student agree to additional persons being in the car (i.e. instructor trainee).